if anyone that reads my blogs has any influence with United and can help Lisa with this please get in touch with her

Woman Wielding Words

To Whom It May Concern at United Airlines,

My father passed away on December 19, 2012.

Why does this concern you? Because I was supposed to leave to visit my in-laws in Hawaii on December 20, 2012. When my husband called to change my flight, as I sat crying with my daughter, he was told that we would pay the flight change fee and be reimbursed. He WAS NOT told that my return flight would be cancelled as well. He WAS NOT told that I would have to pay for the difference in fares, to get back onto a flight that I had already booked.

When he called, we weren’t sure when the funeral would be so we were given a number and told to call back when we had more information.

When I called back, after my husband and my daughter had already made it onto the original flight…

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